Launch of a new travel agency made up of cabin crew

A group of former and former airline cabin crew members have come together to learn something positive from the pandemic and have started their own travel business.

Their new Doors2Manual Travel Concierge Service utilizes the crew’s very in-depth knowledge of the best travel destinations around the world, coupled with their combined decades of experience and a positive attitude to the realities of travel.

As a result of the pandemic, most cabin crew members lost their income and were put on leave, made redundant, taken early retirement, or simply had to wait. The crew behind Doors2Manual who have worked or still work for several of the world’s largest airlines, decided to put their skills to good use.

They help people book all types of vacations including winter sports and work with Hays Travel, the UK’s largest independent tour operator, which means all bookings are protected by ABTA / ATOL. Their service is also completely free for vacationers.

Doors2Manual’s growing team includes Laura Reynolds who has over 20 years of experience worldwide. Laura (pictured top left) was on vacation in Australia with her family when the pandemic hit and they were unable to return home for eight weeks Currently on maternity leave, she will be back in the air as a cabin crew for Virgin Atlantic from next February, flying long-haul 3-4 times a month.

“Being a crew member of an airline means honest knowledge,” Laura said.

Fiona Mallinson (pictured top right) is based in Stansted and was a cabin crew member with Titan Airways before the pandemic, and while on the ground she worked at a hospital both in bio-security and as a Covid vaccinator. She has traveled extensively to the four corners of the globe. During the pandemic, Fiona also joined Project Wingman, a volunteer organization that recreated airline lounges in hospitals serving tea, coffee and cakes and organizing donations. This was specifically for NHS staff to come and take a break during the height of the pandemic. Due to her work with Titan, she discovered Greenland which she describes as “off the beaten track” and “amazing” and has returned several times.

“The travel industry is all I know of. For over 20 years I have worked in the industry, with 16 of them as airline cabin crew, visiting European and long haul destinations. With my knowledge, I have always had a passion and enthusiasm for planning my own vacations or those of my friends and family, so when the opportunity presented itself for me to join Doors2Manual, I knew that this would be the perfect partnership, ”said Fiona.

The Doors2Manual team is available to chat by phone, video call or email. Travelers can contact them via

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