Ann Anglesea, Managing Director of Delmar World, with fellow Director Howard Davies and back left to right: Kerry Cook, Paula Woodcroft, Anita Kelsey and Samantha Wilkinson outside the Gresford office.
CHANGES to overseas transit rules have sparked a new surge in jobs and growth at an award-winning travel agent in North Wales.
Delmar World, which has operated in Gresford since 1964, will strengthen its team after experiencing a marked resurgence of interest in holiday bookings following the relaxation of international travel restrictions.
The family-run travel business, which was named Small Agency of the Year (North West England and North Wales) at the Travel Weekly Agent Achievement Awards 2021, has launched a home office division and also rehired permanent hires in the office. radar to help meet the growing demand for services.
The new work-from-home service will seek to further help travelers not only find their next vacation, but also guide them through the changing laws imposed by international shipping during a global pandemic.
The agency, which currently employs seven people, aims to surpass the 14 employees the company employed before the pandemic, with bookings for 2022 already totaling half of its annual pre-covid targets.
Delmar World Managing Director Ann Anglesea said: “Customers want to catch up with the world and we have gradually recorded bookings for more remote areas, which reflects the confidence that can be found in travel to the world. over time.
“This increase in trust is coming to us now because it means that the days of simply booking your travel online may be behind us as the role of the travel agent returns to the fore.
“People are now turning to professionals who are not only familiar with the changing rules and regulations of international transit, but who also have the experience and personal knowledge to plan a long-awaited vacation.
“We have seen renewed interest since the restrictions were lifted, which is why we are excited to launch a home work division that will allow us to not only help more people lock in their perfect trip, but also ” be more easily accessible during evenings and weekends.
An addition to the services comes after Delmar World’s work during the pandemic, where it operated alongside vendors to produce a series of videos aimed at keeping people informed and inspired so they can plan ahead and have something to do with it. something to look forward to once restrictions are relaxed.
Ann continued, “Confidence in being able to take a well-deserved vacation is vital, and our clients know that we will guide them through the process from start to finish.
“With respect to travel rules before and after departure becoming something that could jeopardize a vacation if not followed properly, it is so important that our customers trust us to make sure everything is in order, so the only problem they have to deal with is the packaging for the trip itself.
“It’s not just clients who need this confidence in our services; our excellent suppliers also trust us to provide good information and recommendations to our customers, and over the past 18 months we have worked hard to maintain that trust.
“The fact that the vendors we worked with during the pandemic awarded us the Small Agency of the Year award is incredibly significant, as it shows that trust in our services has remained. ”
Delmar World uses the Talk Travel brand concept to match vacation seekers with a travel specialist who has been a regular visitor to the chosen destination.
The agency, which operates two branches in Gresford and Heswall, focuses on tailor-made holiday itineraries that ensure guests’ preferences are reflected in their holiday experience.
The company also operates the sister brand Perfect Cruises, which combines a wide variety of cruise lines with destination and travel focused programs to deliver a personalized vacation for each individual.